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EU & International Customers – Important Information

EU Customers

✔ Customs, Tariffs & VAT – One Stop Shop (OSS) Policy

  • As per the EU One Stop Shop (OSS) scheme, VAT is charged at the destination country’s rate and is included in the total price at checkout.
  • We handle VAT remittance directly to the relevant tax authorities.
  • This applies to all EU sales, regardless of order value.

✔ 150 Euro Cart Value Threshold

  • Orders below 150 euros (excluding shipping fees) will not be subject to customs duties or tariffs.
  • Orders above 150 euros may be subject to additional customs duties and tariffs, which are the responsibility of the buyer.

Important Notes:

  • The 150-euro threshold applies to the total product value, including VAT, but excludes shipping fees.
  • Customers are responsible for understanding their country’s customs and import regulations.

Need Help? If you have any questions regarding shipping, returns, or VAT obligations, please contact our customer support team. We aim to respond within 24 hours.

Shipping & Delivery

  • Orders are shipped from the UK with an estimated delivery time of 7–14 working days.
  • We operate a 30-day policy for lost or delayed deliveries. If your order has not arrived, please contact us within 30 days of dispatch.
  • If we are not informed within this timeframe, we cannot trace the parcel and will be unable to offer a refund or replacement.

⚠ IMPORTANT: PLEASE PROVIDE A VALID MOBILE PHONE NUMBER AT CHECKOUT.

❌ Failure to do so may result in shipping delays or issues with delivery.

Switzerland Customers

✔ Switzerland is NOT part of the EU One Stop Shop (OSS) VAT scheme.

  • No VAT is charged at checkout for orders shipped to Switzerland.
  • However, customers in Switzerland will be subject to import duties, customs fees, and local taxes, which must be paid upon delivery.
  • These charges are set by Swiss customs authorities and are the responsibility of the buyer.

⚠ Important:

  • We will not refund carrier charges for parcels that are returned due to unpaid customs and tariff fees.
  • If a parcel is returned to us due to unpaid fees, the customer will need to cover any return shipping costs before a reshipment can be arranged.

⚠ IMPORTANT: PLEASE PROVIDE A VALID MOBILE PHONE NUMBER AT CHECKOUT.

❌ Failure to do so may result in shipping delays or issues with delivery.

USA Customers

✔ Shipping Methods & Delivery Times

  • We offer reliable international shipping to the USA. Estimated delivery times:
  • Standard Shipping: 7–14 business days.
  • Delivery times may vary due to customs processing or unforeseen delays.

✔ Shipping Costs

  • Shipping costs are calculated at checkout based on the chosen shipping method and order weight.

✔ Order Processing Time

  • Orders are typically processed within 1–3 business days.
  • Processing times may be longer during holidays or peak shopping periods.

✔ Import Duties & Local Taxes

  • VAT is not applied at checkout for orders shipped to the USA, as exports from the UK are zero-rated for VAT purposes.
  • However, orders may be subject to import duties, taxes, and customs fees upon delivery, which are determined by US customs authorities and must be paid by the buyer.

⚠ Customs & Duties

  • We provide all required documentation for customs clearance.
  • However, any delays caused by customs processing are beyond our control. If applicable, please contact your local customs office for more details about potential fees.

Tracking Information

  • Once your order is dispatched, you will receive a shipping confirmation email with a tracking number to monitor your shipment’s progress.

⚠ IMPORTANT: PLEASE PROVIDE A VALID MOBILE PHONE NUMBER AT CHECKOUT.

❌ Failure to do so may result in shipping delays or issues with delivery.

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