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EU & INTERNATIONAL CUSTOMERS

 

Before placing an order please read the following information 

FOR EU CUSTOMERS  - 

Custom/Tariff/ VAT- One Stop Shop (OSS) Policy:

VAT is charged based on the destination country's rate. VAT is included in the total price during checkout, and we handle remittance to tax authorities. This policy applies to all EU sales, regardless of order value.

For EU customers, please note the following:

  • The maximum threshold for each cart value is 150 euros. If your cart total exceeds this limit, you may be charged customs duties and tariffs.

  • However, if your cart value total is below the 150 euros threshold, NO customs duties or tariffs will be charged for EU customers. 

  • The 150 Euro Limit is excluding shipping fees - The limit of 150 euros is for the total product(s) value (which includes the VAT calculated for the designated country)

  • It's important to be aware of your country's regulations regarding customs duties and tariffs. If you have any questions or require further assistance regarding shipping, returns, or VAT obligations, please reach out to our customer support team - response time will be within 24 hours 

  • All orders will be shipped from the UK - with estimated delivery times of 7- 14 working days.

  • We operate a 30 day policy in which we ask you to please contact us to let us know that your order has or has not arrived. Please contact us before the 30 day window with any deliver-ability issues otherwise we cannot trace this item and are unable to offer you a refund or replacement

  • *******Please include an MOBILE PHONE NUMBER when placing your order - this will prevent delays in dispatching your items******

 

FOR USA CUSTOMERS -

Shipping Methods and Delivery Times
We offer reliable international shipping to the USA. Delivery times may vary based on your location and chosen shipping method. Standard shipping times are estimated as follows:

  • Standard Shipping: 7–14 business days

Please note that these are estimated delivery times and may vary due to customs processing or unforeseen delays.

Shipping Costs
Shipping costs will be calculated at checkout based on your chosen shipping method and the weight of your order.

Order Processing Time
Orders are typically processed within 1–3 business days. Processing times may be extended during holidays or high-demand periods.

Import Duties and Local Taxes
VAT is not applied at checkout for orders shipped to the USA, as exports are zero-rated for VAT purposes. However orders shipped to the USA may be subject to import duties, taxes, and customs fees upon delivery. These charges are determined by local customs authorities and are the responsibility of the buyer.

Customs and Duties
We provide all required documentation for customs clearance. However, delays caused by customs are beyond our control. If applicable, please contact your local customs office for more information about potential fees.

Tracking Information
Once your order is dispatched, you will receive a shipping confirmation email with a tracking number to monitor your shipment's progress.

*******Please include an MOBILE PHONE NUMBER when placing your order - this will prevent delays in dispatching your items******

 

 

 

 

 

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