You may return most new, unopened items within 30 days of delivery for a full refund. We will only pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). PLEASE NOTE - We will not be able to refund protectors which have had their protective film/cellophane removed.
You should expect to receive your refund within 2- 3 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. In this time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (3 to 5 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond within 24 hours with instructions for how to return items from your order.
IMPORTANT NOTICE FOR EU AND INTERNATIONAL ORDERS
For goods being received from the UK into an international country - This is where you as the recipient is liable for paying the relevant import duty, excise duty and VAT, (as determined by customs control), together with Customs/admin clearance fees.
In addition to the above, from the 1st of January 2021 customs authorities in the EU will apply customs, excise and VAT procedures to goods from the UK, in the same way that they do now for goods received from outside of the EU.
Until the 1st of July 2021 consignments with a value not exceeding €22 are relieved from import VAT and customs duty in most EU countries. This is called the Low Value Consignment Relief (‘LVCR’). Some member states have adopted a €10 or an even lower or nil threshold (e.g. in France it’s €1 and in Sweden it’s SEK 0).
The recipient will be contacted by customs control/Shipping service to confirm the charge and how to make your payment in order for the goods to be delivered (i.e. Delivered Duty Unpaid’). The information will include a 17-digit reference number which you can use to make the payment. The shipper will then deliver your parcel once the charges have been paid. If the charges are not paid in the time frame that is given. The items will be returned back to sender.
Domestic/UK/ Northern Ireland
We operate a 14 day policy in which we ask you to please contact us to let us know that your order has or has not arrived. Please contact us before the 14 day window with any deliverability issues otherwise we cannot trace this item and are unable to offer you a refund or replacement
Standard Royal Mail Rates (Tracked delivery)
Larger items will either be sent via DPD or Hermes depending on the best rates (Tracked delivery)
We operate a 30 day policy in which we ask you to please contact us to let us know that your order has or has not arrived. Please contact us before the 30 day window with any deliverability issues otherwise we cannot trace this item and are unable to offer you a refund or replacement
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Please Note we do not deliver to any countries under the UN Sanctions.
Shipping rates for all items we sell are based on weight. This is automatically calculated at checkout once your postal/zip code has been applied.
Delivery to PO Box address?
We're unable to deliver to PO Box addresses in the UK or Internationally.
We can deliver to your permanent residential address or your place of employment. If you choose to have your order delivered to you at work, please ensure that there will be someone available to take receipt of the goods. It's also a good idea to add your company name to the parcel too as it'll help the driver find you easily.
All Orders made before 2pm (GMT) will be dispatched same day.
Coronavirus Updates for our customers
In light of the current climate, we are closely monitoring the COVID-19 pandemic. Our business is built on working closely with our customers in order to provide exceptional customer service, and the health and wellbeing of both our colleagues and customers is our number one priority. We have provided key updates below, on how we will help our customers and colleagues through these challenging times.
Orders And Delivery - Our online store is operating as normal and we are currently still making deliveries for online orders that are placed, making sure to follow the advice of Public Health England.
Should I Be Worried Touching A Parcel I Have Received According to Public Health England, there is no risk with parcels or evidence that the virus can be transmitted from packages. You can always wash your hands thoroughly with soap and water after unwrapping your parcel if you are concerned.
Are Deliveries And Parcels Running On Time We are doing all we can to keep everything running smoothly so that you receive what you have ordered at the right time, however this may change. Please be aware that some carrier services are still experiencing delays.