Returns on Protectors
We accept returns on protectors within 30 days of delivery, provided they are returned in the same condition as received.
To be eligible for return:
- The protective film/cellophane must not be removed.
- The protector must not be assembled, used, bent, snapped, dented, marked, scratched, or damaged.
- The item must be securely packaged for return.
If the protective film has been removed, or the protector has been assembled, used, or damaged, we cannot accept the return.
Return Postage
We do not provide free return labels for unwanted items, change-of-mind returns, incorrect size ordered, customer measurement errors, or “does not fit” returns.
These returns are still accepted under our standard return conditions, but the customer is responsible for return postage.
ATV will only cover return postage where the wrong item has been sent or where the item is confirmed by us to be faulty.
Sizing & Fit
Protector dimensions listed on our product pages are a guide only.
Funko Pop box sizes can vary depending on production batch, region, edition, and box style. It is the customer’s responsibility to check the listed protector dimensions against their own Funko Pop box before ordering.
If a protector does not fit, please do not force the Pop into the protector. ATV does not cover damage caused to Funko Pops or collectibles by forcing them into a protector.
If you are unsure which size to order, please contact us before placing your order with the exact measurements of your box.
Proof Required for Damaged or Incorrect Orders
To process a replacement or refund, please provide clear photos of the following:
- Invoice
- Outer packaging
- Barcodes
- The defect (if applicable)
- The branded logo on the bottom of the protector
Replacements are issued for the same item originally purchased only.
Minor blemishes or scuffs from manufacturing that do not affect visibility or durability are not eligible for refund or replacement.
Parcel Marked as Delivered, But Not Received
If courier tracking shows your parcel as delivered (with GPS or photo confirmation), but you did not receive it:
- We will request a signed Declaration of Non-Receipt.
- If you do not have a printer, we can send the form to you with a prepaid return envelope.
- Once received, we will initiate a courier investigation.
Refunds or replacements cannot be issued until the signed declaration is returned.
Courier investigations typically take 2–4 working days.
Refund Processing Time
- Return transit: 5–10 business days
- Internal processing: 3–5 business days
- Bank processing: 3–5 business days
To initiate a return, please contact us with your order number and product details. We aim to respond within 24 hours.
SHIPPING POLICY
United Kingdom / Domestic / Northern Ireland
We operate a 30-day delivery window. If your order has not arrived, you must contact us within 30 days of dispatch. After 30 days, the order cannot be traced, refunded, or replaced.
- ✅ Small or letter-size orders: Royal Mail (Tracked)
- ✅ Larger parcels: Evri (Tracked)
We do not dispatch orders on weekends or bank holidays. Larger orders may take 2–3 working days to prepare due to packaging requirements.
⚠ Mainland vs Non-Mainland / Island Surcharges
Standard rates apply to mainland destinations only. Couriers classify certain locations as non-mainland or island, which may incur surcharges, including (but not limited to):
- Canary Islands and Balearic Islands (Spain) – Mallorca, Ibiza, Tenerife, Gran Canaria
- Madeira and Azores (Portugal)
- Greek Islands
- Channel Islands
- Isle of Man
- Isle of Wight
- Scottish Highlands and Islands
- Certain Northern Ireland postcodes (for large parcels)
If a non-mainland/island address is selected under a “mainland” shipping option, we will contact you to:
- Pay the applicable surcharge, or
- Cancel and refund the order
Dispatch will pause until correct postage is paid.
EU CUSTOMERS (OSS VAT System)
- ✅ VAT is charged based on your destination country.
- ✅ VAT is included at checkout.
- ✅ We remit VAT through OSS.
EU Customs Duty Threshold
- Orders under 150 euros: no customs duties
- Orders over 150 euros: duties or tariffs may apply
The threshold applies to the total cart value. Please contact us within 30 days of dispatch if your order has not arrived.
INTERNATIONAL (Outside UK and Outside EU)
- ✅ We ship to most countries worldwide.
- ❌ We do not ship to countries under UN sanctions.
- ⚠ Import duties, taxes, and customs fees are the customer’s responsibility.
Shipping time varies by country and customs clearance. Estimated delivery times are shown at checkout.
We operate a 30-day delivery window for tracking and resolution.
Delivery to PO Boxes
We cannot deliver to PO Box addresses in the UK or internationally.
We can deliver to residential and business addresses only (ensure someone is available to receive the parcel).
Contact
For any returns, shipping, or pre-order sizing queries, please contact us. Average response time: within 24 hours.