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RETURNS

  • Most new, unopened items can be returned within 30 days of delivery for a full refund

  • Return shipping costs will be paid by us only if the return is a result of our error (e.g., incorrect item received, defective item).

  • We cannot provide refunds for protectors that have been snapped or dented during assembly, or protectors with the protective film/cellophane removed.

  • Replacements for damaged protectors will only be sent out if photographic evidence is provided and the replacement is for the exact same item that was initially purchased.

  • Please check the dimensions before ordering. All dimensions are stated on each listing - if you can not locate the dimensions - please  contact us 

  • Free returns are not provided for wrongly purchased protectors.

  • For issues with incorrect or defective orders, please provide photographic evidence of the invoice, outer packaging, barcodes, defect (if any), and the branded logo on the bottom of the protectors to process refunds or returns.

  • Minor blemishes and scuffs may appear on protectors due to manufacturing, but they do not affect visibility or durability. Refunds or replacements will not be issued for these reasons.

  • We do not cover damages to Funko Pops. Please do not force pops into protectors if they do not fit easily on all four sides. Contact us for assistance instead.

  • Refunds are typically received within 2-3 weeks from the return shipping date. This includes transit time for us to receive the return (5 to 10 business days), processing time (3 to 5 business days), and the bank's refund processing time (3 to 5 business days).

  • To return an item, please contact us with your order number and product details. We will respond within 24 hours with return instructions.

  • Our protectors are crafted to shield your collectibles. Occasionally, a protector may be 1-2cm larger than the collectible box due to brand variations. This ensures secure encasement. Despite this size difference, its protective function is intact. Refunds aren't provided for this size variance.

SHIPPING

 

Domestic/UK/ Northern Ireland

 

  • We operate a 30 day policy in which we ask you to please contact us to let us know that your order has or has not arrived. Please contact us before the 30 day window with any deliver-ability issues otherwise we cannot trace this item and are unable to offer you a refund or replacement

  • Standard Letter sized orders will be sent via Royal Mail (Tracked delivery)

  • Larger items will be sent via Evri Courier Service (Tracked delivery) - If you require another courier service please email us - please note additional charges maybe incurred


EU CUSTOMERS


Custom/Tariff/ VAT- One Stop Shop (OSS) Policy:

 

Our VAT on e-Commerce - One Stop Shop (OSS) policy simplifies VAT obligations for sales to EU customers. VAT is charged based on the destination country's rate. VAT is included in the total price during checkout, and we handle remittance to tax authorities. This policy applies to all EU sales, regardless of order value.

 

For EU customers, please note the following:

 

  • The maximum threshold for each cart value is 150 euros. If your cart total exceeds this limit, you may be charged customs duties and tariffs.

  • However, if your cart value total is below the 150 euros threshold, no customs duties or tariffs will be charged for EU customers.

  • It's important to be aware of your country's regulations regarding customs duties and tariffs. If you have any questions or require further assistance regarding shipping, returns, or VAT obligations, please reach out to our customer support team - response time will be within 24 hours 

  • We operate a 30 day policy in which we ask you to please contact us to let us know that your order has or has not arrived. Please contact us before the 30 day window with any deliver-ability issues otherwise we cannot trace this item and are unable to offer you a refund or replacement



International (Rest of the World not including EU)

  • We operate a 30 day policy in which we ask you to please contact us to let us know that your order has or has not arrived. Please contact us before the 30 day window with any deliver-ability issues otherwise we cannot trace this item and are unable to offer you a refund or replacement

 

  • We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

  • Please note that any additional customs duties, taxes, or fees imposed by the destination country are the responsibility of the customer. These charges are not included in the item price or shipping cost.
    Shipping times may vary depending on the destination country and any customs clearance processes. We will provide an estimated delivery time during the checkout process

 

 Please Note we do not deliver to any countries under the UN Sanctions. 



Delivery to PO Box address?

 

  • We're unable to deliver to PO Box addresses in the UK or Internationally.

 

  • We can deliver to your permanent residential address or your place of employment. If you choose to have your order delivered to you at work, please ensure that there will be someone available to take receipt of the goods. It's also a good idea to add your company name to the parcel too as it'll help the driver find you easily.

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