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✅ RETURNS & REFUNDS POLICY

Most new, unopened items can be returned within 30 days of delivery for a full refund.

Return Eligibility

  • ✅ Full refund on unused items returned within 30 days.
  • ✅ Return shipping costs paid by ATV only if the return is due to our error (incorrect item received or defective item).

Not Eligible for Return or Refund

  • ❌ Protectors snapped, dented, or damaged during assembly.
  • ❌ Protectors where the protective film/cellophane has been removed.
  • ❌ Refunds not provided for size variation of 1–2 cm due to brand tolerances (protectors may be slightly larger to ensure fit and protection).

Please check dimensions before ordering. Dimensions are listed on each product page. If you cannot locate them, please contact us.

Proof Required for Damaged or Incorrect Orders

To process a replacement or refund, please provide clear photos of the following:

  • Invoice
  • Outer packaging
  • Barcodes
  • The defect (if applicable)
  • The branded logo on the bottom of the protector

Replacements are issued for the same item originally purchased only.

Minor blemishes or scuffs from manufacturing do not affect visibility or durability and are not eligible for refund or replacement.

Parcel Marked as Delivered, But Not Received

If courier tracking shows your parcel as delivered (GPS or photo confirmation), but you did not receive it:

  • We will request a signed Declaration of Non-Receipt.
  • If you do not have a printer, we can send the form to you with a prepaid return envelope.
  • Once received, we will initiate a courier investigation.

Refunds/replacements cannot be issued until the signed declaration is returned.

Courier investigations typically take 2–4 working days.

Refund Processing Time

  • Return transit: 5–10 business days
  • Internal processing: 3–5 business days
  • Bank processing: 3–5 business days

To initiate a return, please contact us with your order number and product details. We respond within 24 hours.

Important: We do not cover damage to Funko Pops caused by forcing a Pop into a protector. If it does not fit easily, contact us for assistance.

SHIPPING POLICY

United Kingdom / Domestic / Northern Ireland

We operate a 30-day delivery window. If your order has not arrived, you must contact us within 30 days of dispatch. After 30 days, the order cannot be traced, refunded, or replaced.

  • ✅ Small or letter-size orders: Royal Mail (Tracked)
  • ✅ Larger parcels: Evri (Tracked)

We do not dispatch orders on weekends or bank holidays. Larger orders may take 2–3 working days to prepare due to packaging requirements.

⚠ Mainland vs Non-Mainland / Island Surcharges

Standard rates apply to mainland destinations only. Couriers classify certain locations as non-mainland or island, which may incur surcharges, including (but not limited to):

  • Canary Islands and Balearic Islands (Spain) – Mallorca, Ibiza, Tenerife, Gran Canaria
  • Madeira and Azores (Portugal)
  • Greek Islands
  • Channel Islands
  • Isle of Man
  • Isle of Wight
  • Scottish Highlands and Islands
  • Certain Northern Ireland postcodes (for large parcels)

If a non-mainland/island address is selected under a “mainland” shipping option, we will contact you to:

  • Pay the applicable surcharge, or
  • Cancel and refund the order

Dispatch will pause until correct postage is paid.

EU CUSTOMERS (OSS VAT System)

  • ✅ VAT is charged based on your destination country.
  • ✅ VAT is included at checkout.
  • ✅ We remit VAT through OSS.

EU Customs Duty Threshold

  • Orders under 150 euros: no customs duties
  • Orders over 150 euros: duties or tariffs may apply

Threshold applies to the total cart value. Please contact us within 30 days of dispatch if your order has not arrived.

INTERNATIONAL (Outside UK and Outside EU)

  • ✅ We ship to most countries worldwide.
  • ❌ We do not ship to countries under UN sanctions.
  • ⚠ Import duties, taxes, or customs fees are the customer's responsibility.

Shipping time varies by country and customs clearance. Estimated delivery times are shown at checkout.

We operate a 30-day delivery window for tracking and resolution.

Delivery to PO Boxes

We cannot deliver to PO Box addresses in the UK or internationally.

We can deliver to residential and business addresses (ensure someone is available to receive the parcel).

Contact

For any returns or shipping queries, please contact us. Average response time: within 24 hours.

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