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EU & International Customers – Important Information

EU Customers

✔ Customs, Tariffs & VAT – One Stop Shop (OSS) Policy

  • As per the EU One Stop Shop (OSS) scheme, VAT is charged at the destination country’s rate and is included in the total price at checkout.
  • We handle VAT remittance directly to the relevant tax authorities.
  • This applies to all EU sales, regardless of order value.

✔ 150 Euro Cart Value Threshold

  • Orders below 150 euros (excluding shipping fees) will not be subject to customs duties or tariffs.
  • Orders above 150 euros may be subject to additional customs duties and tariffs, which are the responsibility of the buyer.

Important Notes:

  • The 150-euro threshold applies to the total product value, including VAT, but excludes shipping fees.
  • Customers are responsible for understanding their country’s customs and import regulations.

✔ Shipping Costs

  • Shipping costs are automatically calculated at checkout based on the selected method, order weight, and size of protectors.

✔ Order Processing Time

  • Orders are typically processed and packed within 1–3 business days.
  • During holiday periods or peak launches (e.g. pre-orders), processing may take slightly longer.

Need Help? If you have any questions regarding shipping, returns, or VAT obligations, please contact our customer support team. We aim to respond within 24 hours.

Shipping & Delivery

  • Orders are shipped from the UK with an estimated delivery time of 7–14 working days.
  • We operate a 30-day policy for lost or delayed deliveries. If your order has not arrived, please contact us within 30 days of dispatch.
  • If we are not informed within this timeframe, we cannot trace the parcel and will be unable to offer a refund or replacement.

⚠ IMPORTANT: PLEASE PROVIDE A VALID MOBILE PHONE NUMBER AT CHECKOUT.

❌ Failure to do so may result in shipping delays or issues with delivery.

Switzerland Customers

✔ Switzerland is NOT part of the EU One Stop Shop (OSS) VAT scheme.

  • No VAT is charged at checkout for orders shipped to Switzerland.
  • However, customers in Switzerland will be subject to import duties, customs fees, and local taxes, which must be paid upon delivery.
  • These charges are set by Swiss customs authorities and are the responsibility of the buyer.

✔ Shipping Costs

  • Shipping costs are automatically calculated at checkout based on the selected method, order weight, and size of protectors.

✔ Order Processing Time

  • Orders are typically processed and packed within 1–3 business days.
  • During holiday periods or peak launches (e.g. pre-orders), processing may take slightly longer.

⚠ Important:

  • We will not refund carrier charges for parcels that are returned due to unpaid customs and tariff fees.
  • If a parcel is returned to us due to unpaid fees, the customer will need to cover any return shipping costs before a reshipment can be arranged.

⚠ IMPORTANT: PLEASE PROVIDE A VALID MOBILE PHONE NUMBER AT CHECKOUT.

❌ Failure to do so may result in shipping delays or issues with delivery.

USA Customers

✔ Shipping Methods & Delivery Times

  • We offer reliable international shipping to the USA via Evri (UK), with final delivery typically handled by USPS or a local U.S. courier.
  • Standard Shipping: 7–14 business days
  • Delivery times may vary based on customs processing, local courier delays, or seasonal peaks.

✔ Shipping Costs

  • Shipping costs are automatically calculated at checkout based on the selected method, order weight, and size of protectors.

✔ Order Processing Time

  • Orders are typically processed and packed within 1–3 business days.
  • During holiday periods or peak launches (e.g. pre-orders), processing may take slightly longer.

✔ Import Duties, VAT & Local Taxes

  • No UK VAT is charged on U.S. orders — all exports to the USA are zero-rated for VAT under UK law.
  • U.S. Customs may charge duties or taxes on arrival, depending on the order value and product type.
  • Orders under $800 USD typically do not incur import duties under U.S. de minimis rules.
  • If your order value exceeds $800 USD, the buyer is responsible for any applicable import duties and taxes.

⚠ Customs, Handling Fees & Admin Charges

  • We provide all required documentation for smooth customs clearance.
  • Orders are usually delivered by USPS, which does not charge admin or brokerage fees on low-value shipments.
  • If routed through DHL, FedEx, or UPS, a handling or admin fee may be charged — even if no duty is due.
  • These charges are determined by the courier and are not included in our shipping fee.

✔ Tracking Information

  • Once your order is dispatched, you will receive a shipping confirmation email with tracking details.
  • Please allow up to 24 hours for the tracking to become active.

⚠ IMPORTANT: PLEASE PROVIDE A VALID MOBILE PHONE NUMBER AT CHECKOUT.

❌ Failure to do so may result in shipping delays, customs clearance issues, or missed delivery updates.

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